BBFNSW-ACT Standards of Customer Care |
Last updated 25th Sep 2006 |
To ensure the safety of the operator and guests, Bed & Breakfast and Farmstay operators are aware of the requirements of the following legislation in the construction, development and operation of their business
the NSW Occupational Health and Safety legislation, related regulations and standards; the NSW Food Regulation 2001 and the Food Safety Standards ANZ; the NSW Anti Discrimination Act; and the appropriate Australian Standard where access for guests with a disability is provided.
To provide a high standard of presentation and customer care for each business ensures that they have business practices in place that ensure that ...
the level of hospitality offered enhances the guests' comfort, convenience and experience of the local area; the guest areas - such as bedrooms, bathrooms and any guest lounge or dining areas and their associated accessories - are presented in a professional manner: clean, hygienic and well maintained; ofers car parking with low risk to guests' vehicles and minimal inconvenience to neighbours; its operation does not adversely affect the privacy of neighbours; its signage is in keeping with the visual character of the locality and, where appropriate, is approved by the local government authority; the advertising accurately describes the business; and a telephone is available to guests in the event of an emergency.
A summary of relevant legislation and regulations that apply to these Standards of Customer Care is contained in the Association's publication Operating a Bed & Breakfast and Farmstay in New South Wales and ACT, which is available for purchase from the Association by writing to BBFNSW-ACT PO Box R1372 Royal Exchange NSW 1225 or by following this link to the on-line order form.
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