To ensure that special element of personal attention that characterises the very best of accommodation experiences, all operators must ...
provide a personal on-site welcome to guests either as the owners of the property or as managers acting on the owner's behalf;
include breakfast in their tariff except for those properties clearly identified as "fully self catering". Breakfast may be supplied by the host as a full [cooked] breakfast or generous "continental breakfast" in the "traditional" Homestay, Farmstay homestead, Guesthouse, Inn or Country Home, or, in the case of self contained (Cottage or cabin, apartment or suite) accommodation, the supply of adequate breakfast provisions;
operate under the guidelines provided by the local government authority in the area in which they operate. A statement from the operator that they comply with any applicable local authority requirements in relation to their business is required;
ensure that relevant fire protection systems meet local government regulations and the Building Code of Australia. A statement from the operator that they comply with any applicable local authority requirements in relation to fire protection systems is required;
have adequate insurance cover (public and product liability) against loss or injury by the operator or guests. A "certificate of currency of insurance" from the insurer is required;
have an operating name that is registered with the New South Wales Department of Fair Trading. A current certificate from the Department is required;
have adequate bathroom facilities that are not shared with the host;
abide by the Rules of the Association and any other relevant standards issued by the board of the Association;
have complied with the minimum standards set out in the Association's Quality Checklist. A signed statement to the effect that the elements of the Quality Management Checklist are complied with is required.
