BBFNSW-ACT Quality Checklist |
Last updated 25th Sep 2006 |
Bed & Breakfast and Farmstay NSW & ACT represents a wide variety of "unique" small accommodation businesses to the travelling public. It assures a consistently high quality in the way properties are presented and an equally high level of Customer Care for guests.
A basic expectation is that all members will act with integrity, honesty and sobriety and ensure their guests receive courteous, genuine hospitality as part of an enjoyable accommodation experience. There are a number of other essential prerequisites to membership as well as indicators of Quality and Customer Care for guests. These are set out in the Association's Code of Practice.
The following is a checklist of the minimum standard that applies to all properties of members of the Association.
Housekeeping
The property is well maintained internally and externally. All areas used by the guests are spotlessly clean. Kitchen, refrigerator and all food storage areas are spotlessly clean. All interior rooms are non-smoking and any external "smoking" areas are identified. A fire extinguisher and fire blanket are located in the kitchen. Fire alarms are fitted to meet relevant Building Code.
Hospitality
The host is present to welcome and farewell guests unless special and equivalent arrangements are in place in respect of self-contained accommodation. Arrangements are in place for guests to be given contact details for those occasions when hosts leave the premises. Procedures are in place to ensure that room rates, together with booking and cancellation policy are advised to guests prior to arrival. Local tourism and transport information is available for guests.
Bedrooms
Each guest bedroom is equipped with:
Heating and cooling appropriate to the climate. Bedside lighting for each guest. Wardrobe space with at least three hangers for each occupant. Adequate storage space. Good quality floor coverings in good condition. An adequately sized mirror. Bedside alarm clock or clock radio. Waste paper basket. Drinking water and glasses. A torch in the event of power failure unless some other suitable arrangement such as automatic lighting in the event of a power failure is in place. Adequate covering for windows and doors appropriate to the location. Quality mattresses in clean and sound condition on a sound base. Quality bedding appropriate to the climate with additional bedding available. Clean pillows - two per sleep position with additional pillows available.
Bathrooms
Sufficient in size for the number of guests and adequately ventilated. Equipped with bath or shower; hand basin and mirror; wastebasket; extra toilet rolls; lock on bathroom door; adequate number of power points; and towel rail/hooks sufficient for the number of guests. Equipped with soap, towels, bathmat and face cloths sufficient for the number of guests. Procedures are in place to provide for the towels to be changed or dried daily.
Meals
Procedures are in place to ensure that clean drinking water, tea and coffee are accessible to guests at all times during their stay. A generous breakfast is provided for all hosted accommodation and generous breakfast provisions are available in self contained accommodation unless a cottage or cabin is promoted as "fully self catering".
General
A detailed statement for optimal standards for Bed & Breakfast and Farmstay properties is set out in the Association's publication Operating a Bed & Breakfast and Farmstay in New South Wales and ACT, which is available for purchase from the Association by writing to BBFNSW-ACT PO Box R1372 Royal Exchange NSW 1225 or by following this link to the on-line order form.
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